How to become a volunteer

Family Volunteers

This role involves working directly with families and, as such will be subject to references and a DBS check. You must have experience as a parent/carer or having worked with families. Full training and support is given before you start the role and throughout your journey with us. There is an online training package which can be completed at your own pace. Topics covered include: The role of a volunteer, Safeguarding, Listening and communication skills.

We also offer optional face to face sessions designed to compliment the online training which can be done at any time. They are a great way to meet other volunteers and team members.

2024 dates for face-to-face Family Volunteer training : 12th & 13th Feb, May 20th & 21st, October 14th & 15th

If you want to find out more or book a slot for this Family Volunteer training, please contact Sarah Stapleton, Service Lead:

For all other voluntary roles, you will be offered an “Introduction to Family First” session run as an informal coffee and chat session. We can tailor any other training and support to suit individual roles and needs. This could include, for example, shadowing another team member at a fundraiser or event.

We asked our volunteers what the best thing about being a volunteer was; here are some of their answers: 

  • Supporting families, being that one person who can be that listening ear.
  • Getting involved with a family who need some help, and who I am making a strong relationship with.
  • New challenges – completely different to my normal job. Feels like I can make a difference in a small way
  • Seeing people grow in confidence and tackle issues, which they would have otherwise been reluctant to.


Our work is supported in a variety of ways by grant funders, individuals and businesses. Our vital work with families in Ipswich is made possible by their practical and financial assistance. We wouldn’t be able to do it without you.

Donate with JustGiving.Pay with Mastercard, Visa, American express, PayPal, Apple Pay or Direct Debit.
0300 772 7715

Family First
The Hope Centre
10 St Margaret’s Street
Ipswich, IP4 2AT

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